Article 1. Applicability

1.1 These general terms and conditions apply to all offers from, orders from and agreements with www.10watches.nl. A written copy of these conditions will be sent upon request.

1.2 Accepting an offer or placing an order means that the customer accepts the applicability of these conditions.

1.3 The provisions of these conditions can only be deviated from if and insofar as this has been accepted in writing by www.10watches.nl.

Article 2. Offers

2.1 All offers from www.10watches.nl are without obligation and www.10watches.nl expressly reserves the right to withdraw offers. All offers are subject to availability. Price changes are reserved at all times. Returns for promotions such as 2+1 free & the 2nd item for 50% discount, the discount will expire and the kept item will be charged without the discount. If a promotion includes a free product and only this product is held, this will be charged and the discount will expire.

Article 3. Prices and payments

3.1 The prices stated for the products are in euros, including VAT. Any shipping and/or payment costs and any taxes or other charges will be stated separately.

3.2 Invoices must be paid immediately after your order. The e-mail that the customer receives immediately after sending the order is considered an invoice.

3.3 If the payment term is exceeded www.10watches.nl is entitled to charge the customer a default interest of 1% per month on the outstanding amount from the due date of the invoice, whereby part of a month is counted as a whole month.

3.4 If the customer continues after sending a payment reminder www.10watches.nl has not paid, has not paid in full or has not paid before the period set in the reminder www.10watches.nl is authorized to pay all judicial and extrajudicial (collection) costs www.10watches.nl must make payments to the customer in order to collect the amount owed to it by the customer. The collection costs amount to € 100.00 for a first collection attempt, the amount due will be charged to www.10watches.nl

3.5 If the customer is in default of any payment www.10watches.nl is entitled to suspend or dissolve (the execution of) the agreement in question and related agreements.

Article 4. Delivery

4.1 If you order & pay before 4:00 PM, your order will be shipped the same day*.

4.2 Payment for orders that are transferred in advance by the customer will be sent to the customer after receipt of the total amount. www.10watches.nl will strive to adhere to the specified delivery times as accurately as possible, based on the principle that the ordered goods, if in stock, will be delivered no later than 1-3 working days after the payment date.

4.3 Shipping costs are free within the Netherlands in most cases. For more explanation, see the shipping and returns page.

4.4 www.10watches.nl is under no circumstances liable for damage, loss, theft or missing of your order after transfer to the shipping company.

Article 5. Right of withdrawal

5.1 When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 30 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

5.2 During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.

5.3 If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur of this within 14 days of receipt of the product. The consumer must make this known using the model form or by means of another means of communication such as by e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

5.4 After submitting a return request, our online store has a period of 14 days to refund the full order amount. We strive to make this process as quick and efficient as possible.

5.5 If the customer has not indicated that he wishes to exercise his right of withdrawal after the periods referred to in paragraphs 2 and 3 have expired. has not returned the product to the entrepreneur, the purchase is a fact.

Article 6. Transfer of risk and ownership

6.1 Ownership of delivered products will only be transferred if the customer has fulfilled all obligations under any agreement www.10watches.nl has paid. The risk regarding the products is transferred to the customer at the time of delivery.

6.2 The customer is obliged to store the products delivered under retention of title with due care.

6.3 If the customer fails to fulfill his obligations, www.10watches.nl is entitled to immediately take back the products delivered under retention of title and still present at the customer's premises without prior notice of default. To the extent necessary, the customer authorizes www.10watches.nl irrevocably to exercise this right of repossession.

6.4 In case and to the extent www.10watches.nl has exercised its right of repossession as referred to in Article 6.3, the agreement will be dissolved in whole or in proportion without judicial intervention, without prejudice to the right of www.10watches.nl for compensation for damage and costs. In that case, the customer will be credited with the purchase price minus the due www.10watches.nl damage suffered (including depreciation) and costs incurred.

6.5 The customer is obliged to: www.10watches.nl to inform where the products are located and to whom they may have been sold.

Article 7. Intellectual and industrial property rights

7.1 All by www.10watches.nl Product and brand names, logos and images used are the property of the respective owners of RProducts.

7.2 The customer must retain all intellectual and industrial property rights vested in the goods supplied by www.10watches.nl products delivered fully and unconditionally.

7.3 www.10watches.nl is, except for intent or gross negligence, never liable for direct or indirect damage resulting from violation of any (unwritten) intellectual and/or industrial property right, licenses or other rights of third parties.

Article 8. Dissolution

8.1 Placed and paid orders cannot be canceled but can be returned. The costs for this are at the expense and risk of the customer. In this case, returns will be accepted if the product is unused, the product packaging is undamaged and the cellophane of the packaging (if any) is not broken.

8.2 In the event of termination in accordance with Article 8.1, the customer will be credited with the purchase price minus any shipping costs. Payments already made will be processed within 14 days of receipt of the return shipment www.10watches.nl will be refunded to the customer, but without payment of interest.

Article 9. Complaints and warranty

9.1 The customer has the obligation to examine upon delivery whether the products comply with the agreement. If this is not the case, the customer must www.10watches.nl of this as soon as possible, but in any case within 7 working days after delivery, or at least after observation was reasonably possible, in writing and with reasons. Failing this, any claim in this regard will lapse.

9.2 Any claim by the customer with regard to delivered products will also lapse if: a. the products can no longer be identified as originating from www.10watches.nl b. the defects are (partly) the result of normal wear and tear, improper and/or incorrect treatment, use and/or storage or maintenance of the products; c. www.10watches.nl has not immediately been given the opportunity by the customer to investigate the complaints and to fulfill its obligations; d. the customer has not, not timely or not properly fulfilled any obligation incumbent on him.

9.3 If it has been demonstrated that the products do not comply with the agreement, www.10watches.nl has the choice of either repairing the products in question upon return, or replacing them with new products or refunding the invoice value. These general terms and conditions apply in full to redeliveries.

Article 10. Orders/communication

10.1 For misunderstandings, mutilations, delays or improper transmission of orders and communications as a result of the use of the Internet or any other means of communication in the traffic between the customer and www.10watches.nl or between www.10watches.nl and third parties, insofar as they relate to the relationship between the customer and www.10watches.nl is www.10watches.nl not liable, unless and insofar as there is intent or gross negligence on the part of www.10watches.nl.

Article 11. Personal data

11.1 Personal data entered by the customer will be included in the customer database www.10watches.nl. The data will only be used for the execution of the customer's order, unless the customer has expressly given permission to use the data for other purposes. Customer data will never be provided to third parties.

11.2 The customer's credit card details, including card number and expiry date, are transferred www.10watches.nl is not saved in any file.

Article 12. Miscellaneous

12.1 If the customer www.10watches.nl provides an address www.10watches.nl is entitled to ship all orders to that address, unless the customer www.10watches.nl indicates a different address to which orders should be sent.

12.2 When by www.10watches.nl allows deviations from these general terms and conditions for a short or longer period of time, whether tacitly or not, this does not affect its right to demand immediate and strict compliance with these general terms and conditions. The customer can never assert any rights based on the fact that www.10watches.nl applies these conditions flexibly.

12.3 If one or more of the provisions of these conditions or any other agreement with www.10watches.nl should be in conflict with any applicable legal provision, the relevant provision will lapse and will be replaced by a provision provided by www.10watches.nl to establish a new legally permissible comparable provision.

Article 13. Applicable law and competent court

13.1 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as to these conditions, are exclusively governed by Dutch law.

13.2 All disputes between parties will be submitted exclusively to the competent court in the Netherlands.

Article 14. Complaints procedure

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@10watches.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Article 15. Complaints procedure

15.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date the agreement was concluded. and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

15.2 A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

15.3 The legal warranty applies to all products. The duration of the legal warranty may differ based on the nature of the product.

15.4 Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of discovery.

15.5 The warranty does not apply if:

• The consumer has repaired and/or edited the delivered products himself or has had them repaired and/or edited by third parties;
• The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or are contrary to the instructions of the entrepreneur and/or on the packaging;
• The defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.