GDPR Privacy Requests
We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Use the options below to exercise your rights regarding the personal data we hold about you.
How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.
Access or download my data
You can request a copy of the personal data we hold about you, including account details and order history. You may request your data in a portable format (CSV or PDF).
Response time: We respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you.
Correct my information
If you believe your personal data is inaccurate or incomplete (for example, a wrong shipping address or misspelled name), you can update it here.
Delete my data
You can request the deletion of your personal data associated with this store (also known as the "Right to be Forgotten").
Important: Some information may be retained where required by law or for legitimate purposes (for example, tax, fraud prevention, and security).
Manage Privacy Preferences
You can customize your experience by choosing exactly which types of cookies and technologies you allow us to use (e.g., enabling analytics but disabling marketing). You can update these specific settings at any time.
Withdraw Consent
You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This will apply to your future use of our store and will stop data collection for optional purposes.
Restrict or object to processing
You may request that we restrict the processing of your personal data or object to certain processing activities (such as direct marketing or processing based on legitimate interests).
To exercise these rights, please contact us at:
📧 info@10watches.nl
Contact information
For questions about your privacy rights or this page, contact:
Email: info@10watches.nl
Address: Ecustraat 45, 4879 NP Etten-Leur , Netherlands
Lodge a complaint
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your national Data Protection Authority (DPA).
Often asked
If you place an order before 3:00 PM, we will ship the order the same day on working days!
Once the order has been shipped, you will receive an email with tracking information so you can easily track your package.
Didn't you receive an email? Check your spam box. If you don't find it there, send an email to info@10watches.nl. We will then immediately send you the tracking information!
(Netherlands and Belgium)
If you order before 3:00 PM on a weekday, your order will be shipped FREE the same (business) day. Under normal PostNL service, your order will generally be delivered the next day. Sometimes, due to inclement weather, holidays, or other delays, PostNL takes a little longer than the usual 1-2 days to deliver.
(United Kingdom)
Once an order is placed, it will be shipped within 1-3 days. With our carrier's normal delivery schedule (DHL/DPD/Royal Mail), the order will be delivered within 3-7 business days. Sometimes, due to inclement weather, holidays, or other delays, our carrier may take a little longer than the usual 3-7 days.
(Germany)
Orders placed before 3:00 PM on a weekday will be shipped FREE the same business day. With our carrier's regular schedule (DHL/DPD/PostNL), your order will be delivered within 2-5 business days. Sometimes, due to inclement weather, holidays, or other delays, our carrier may take a little longer than the usual 2-5 business days.
(Rest of Europe)
Orders placed before 3:00 PM on a weekday will be shipped FREE the same business day. With our carrier's regular schedule (DHL/DPD/PostNL), orders will be delivered within 2-7 business days. Sometimes, due to inclement weather, holidays, or other delays, our carrier may take a little longer than the usual 2-7 business days.
Apple Watch
There are currently 7 different sizes of the Apple Watch available. (38mm - 40mm - 41mm -42mm - 44mm - 45mm - 49mm)
On the back of the Apple Watch you will find the number of mm of your Apple Watch in small format.
When choosing the right size for your desired strap, you can choose from 2 different sizes. Namely: 45/44/42mm or 41/40/38mm
Make sure that the number of mm on the back of your Apple Watch corresponds to 1 of the sizes.
For example, if you have a 44mm watch, choose the 45/44/42mm option.
Do you have an Apple Watch Ultra (49mm)? Then choose the 45/44/42mm option.
For our cases, make sure that the number of mm matches the number of mm of your Apple Watch.
Do you have questions or are you unsure what size your Apple Watch is? Send an email to info@10watches.nl. We are happy to help you!
We offer several payment methods to make your shopping experience easy and secure. Below you will find all the payment methods we currently accept:
Local payment methods: In some countries we accept local payment methods such as iDEAL, BanContact or Sofort.
PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.
Mobile payment services: Depending on your location, we accept mobile payment services such as Apple Pay, Shop Pay and Google Pay.
Credit or Debit Cards: We accept major credit and debit cards including Visa, Mastercard and American Express.
Gift vouchers or store credit: If you have a gift voucher or store credit from us, you can use it to pay for your purchases.
If you have any questions about payment methods or need assistance with your payment, please feel free to contact our customer service team.
Sure! We can easily exchange the wrong strap/case for the desired size. Send an email to info@10watches.nl and we will arrange it for you immediately.
How annoying to hear that you are not satisfied with your order. We can also exchange it for a different size/color. You can report your order within 30 days after cancellation. After this you also have 14 days to return your product. You will then receive the full order amount refunded via your chosen payment method.
You can find detailed returns information on our returns page
Other questions?
If your question cannot be answered by the above FAQs, please contact us. We are happy to help you.
