Privacy Policy 10watches BV

https://10watches.nl

About our privacy policy

10watches BV cares deeply about your privacy. Therefore, we only process data we need for (improving) our services and handle the information we collect about you and your use of our services with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by 10watches BV. The effective date for these terms and conditions is April 3, 2024; the publication of a new version renders all previous versions invalid. This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy officer, whose contact details are at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, what security techniques we use and who has access to the data.

Shopify

Our online store is developed using Shopify software. Personal data you provide to us for the purposes of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Shopify is obligated to implement appropriate security measures under our agreement with them. These security measures include SSL encryption and a strong password policy. Shopify is a certified credit card processor. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected or stored. Shopify reserves the right to share collected data within its own group to further improve its services. Shopify adheres to applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies; your data may be processed in the United States.

Web hosting

We purchase web hosting and email services from Versio. Versio processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Versio has implemented appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Versio is obligated to maintain confidentiality under the confidentiality agreement.

Email and mailing lists

Shopify

We send our newsletters and transactional emails using our online store software, Shopify. All confirmation emails you receive from our website and web forms are sent through Shopify's servers. Shopify will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see an "unsubscribe" link. If you click this, you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is sent, stored, and accessed securely by Shopify. Shopify uses cookies and other internet technologies that provide insight into whether emails are opened and read. In addition, Shopify processes information about you as the recipient and the subject lines of emails to improve the quality of its services. This data is retained for 30 days. Shopify reserves the right to use your data to further improve its services and to share information with third parties for this purpose.

We use the services of [name missing in original] for our regular business email communications. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. [name missing in original] does not have access to our mailbox, and we treat all our email communications confidentially.

Payment processors

Shopify Payments

We use the Shopify platform to process (part of) the payments in our online store. Shopify processes your name, address, and city of residence information, as well as your payment details such as your bank account or credit card number. Shopify has implemented appropriate technical and organizational measures to protect your personal data. Shopify reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of a request for a deferred payment (credit facility), Shopify shares personal data and information regarding your financial position with credit rating agencies. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Shopify's services for which it engages third parties. Shopify does not retain your data for longer than is permitted by law.

Reviews

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has implemented appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Trustpilot

We collect reviews through the Trustpilot platform. If you leave a review through Trustpilot, you are required to provide your name and email address. Trustpilot shares this information with us so we can link the review to your order. In some cases, Trustpilot may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with Trustpilot. They use this information solely for the purpose of inviting you to leave a review. Trustpilot has implemented appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties to provide its services, for which we have given Trustpilot permission. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.

Shipping and logistics

PostNL

When you place an order with us, it's our responsibility to have your package delivered to you. We use PostNL's services to carry out deliveries. For this purpose, we must share your name, address, and city of residence with PostNL. PostNL uses this information solely for the purpose of fulfilling the agreement. If PostNL uses subcontractors, PostNL will also share your information with these parties.

DHL

When you place an order with us, it's our responsibility to have your package delivered to you. We use DHL to carry out deliveries. For this purpose, we must share your name, address, and city of residence with DHL. DHL uses this information solely for the purpose of fulfilling the agreement. If DHL uses subcontractors, DHL will also share your information with these parties.   

Invoicing and accounting

e-boekhouden.nl

We use the services of e-boekhouden.nl to manage our administration and accounting. We share your name, address, and city of residence, as well as details regarding your order. This information is used to manage sales invoices. Your personal data is sent and stored securely. e-boekhouden.nl is obligated to maintain confidentiality and will treat your data confidentially. e-boekhouden.nl will not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (some of) our products through the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal information with us. We use this information to process your order. We treat your information confidentially and have implemented appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We use your data solely for the purposes of providing our services. This means that the purpose of processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date—other than at your request—we will ask for your explicit consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, an oath, or a legal obligation.

Automatically collected data

Data automatically collected by our website is processed to further improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, 10watches BV may be legally obligated to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will object to this within the limits of the law.

Retention periods

We retain your data for as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request to be forgotten. This also means we will not retain your data for longer than two years from the last contact or transaction, unless there is a legal justification for doing so. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees will no longer have access to your client profile and documents we have created as a result of your assignment.

Your rights

Under applicable Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address you already have on file with us. If you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain records of processed requests; in the case of a request to be forgotten, we will record anonymized data. You will receive all copies of data in the machine-readable format we use within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are misusing your personal data.

Right of inspection

You always have the right to access the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file for you, along with an overview of the processors who hold this data, and the category under which we store this data.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to you personally or can be traced back to you, corrected. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been corrected to the email address we have on file for you.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data we process (or have processed) that relates to you personally or is identifiable to you, processed by another party. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties, to the email address we have on file for you. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of 10watches BV in certain cases. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Cookies

Google Analytics

Our website places cookies from the American company Google as part of its "Analytics" service. We use this service to track and generate reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements online. Google uses this information to provide targeted advertising (AdWords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact details 10watches BV

Ecustraat 45 4879NP Etten-Leur The Netherlands T 0646493577 E info@10watches.nl 

Contact person for privacy matters

Ramon Van der Ploeg